Legal authority resorts can't ignore
Timeshare developers have entire legal departments. When a licensed attorney sends a demand or rescission letter, it triggers regulatory and contractual obligations the resort has to address.
Review summary
Generated from verified reviews
What people love
Reviewers consistently praise Stonegate's staff for being professional, knowledgeable, and patient. Customer service is highlighted as responsive, with clear communication and a supportive approach throughout the timeshare cancellation process.
Where they can improve
A small number of customers reported feeling pushed during initial calls or finding it difficult to reach their assigned account representative for case updates without speaking to multiple people first.
3 of 13 reviews
See the full picture before you commit
Review Stonegate's credentials below, then book a free consultation when you're ready.
About Stonegate Firm
Key facts and credentials at a glance.
- Company name
- Stonegate Firm
- Headquarters
- Canton, OH
- Founded
- 2014
- Better Business Bureau
- A+ rating, accredited 2017
- Services
- Timeshare cancellation, solar contract review, consumer law
- Website
- stonegatefirm.com
- Free consultation
- Yes — no upfront commitment required
- Typical case length
- 6–12 months
“We take a legal approach to every case we handle. Not just boilerplate letters, but actual oversight. We stay in the trenches with our clients until the job is done.”
Dennis Donovan, Esq.
Stonegate Firm
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Buyer's guide
Why choose a timeshare exit lawyer over a regular cancellation company?
The timeshare industry is full of scams. Plenty of companies are happy to take your money, send a few letters, and disappear. But a licensed consumer protections attorney holds a different standard, and that can mean the difference between exiting your contract for good and losing thousands of dollars.
Your contract is reviewed for actual violations
An exit lawyer will read every clause of your purchase agreement and sales presentation notes, searching for misrepresentation, undisclosed fees, rescission-period violations, or pressure-tactic abuses that may render the contract voidable under state consumer protection laws.
Protection from credit and legal retaliation
Some resorts threaten foreclosure, collections, or credit damage when owners stop paying. A lawyer can communicate directly with the resort and credit bureaus, dispute improper reporting, and shield you from harassment while your case is pending.
Fee structures designed to align with results
Reputable timeshare cancellation firms — including Stonegate — typically offer flat-fee or escrow-based pricing rather than open-ended hourly billing, so you know what the exit will cost before you commit.
What makes a timeshare contract legally cancellable?
Most timeshare buyers don't realize their contract may already be voidable. State consumer protection statutes require resorts to disclose key terms clearly, honor short "cooling-off" rescission windows, and avoid high-pressure or misleading sales tactics. If your resort violated any of these obligations, an attorney can argue the contract was already broken.
Common grounds timeshare lawyers look for include misrepresentation of resale value, future use, maintenance fees, rescission periods, or financing terms. Aggressive and even unreasonably long sales presentations are also violations. If your case has even one of these elements, a properly drafted demand letter from a law firm carries significantly more weight than a generic letter from an unlicensed exit company.
This is also why turnaround times matter. Reviewers of Stonegate Firm consistently mention case completion in 6–12 months (versus the 18 to 36 months other firms quote) because attorney-signed correspondence forces the resort's legal department to respond on a timeline.
Red flags to avoid
- Promises to cancel "any timeshare in 30 days, guaranteed"
- Demands the entire fee upfront with no escrow option
- Tells you to immediately stop all payments without legal review
- Refuses to provide attorney names or bar credentials
- Has no verifiable BBB profile or independent reviews
Signs of a legitimate firm
- Licensed attorneys named on the firm's website
- BBB accredited with verifiable rating and complaint history
- Written contract with clear scope and refund terms
- Free consultation with no high-pressure sales tactics
- Reviews mention specific case managers and outcomes
The bottom line
Choosing a licensed firm like Stonegate Firm doesn't guarantee success, and no honest attorney will promise that. But it dramatically improves your odds and experience compared to mailing-list "exit teams." Always do your own research to find the best firm, company, or solution for your case.
Editor's Choice
Our #1 Recommended Timeshare Exit Company
Verified Partner • Top Rated 2026
5,000+ Clients Helped
Stonegate Firm
Stonegate Firm is a premier attorney-led timeshare exit company with a proven track record of helping thousands of families escape their timeshare obligations. Their legal team specializes in identifying contract violations, high-pressure sales tactics, and misrepresentations that can void your timeshare contract entirely.
100% Money-Back Guarantee
Full refund if they can't exit your timeshare
A+ BBB Rating
Accredited with excellent standing
Attorney-Led Process
Licensed attorneys handle your case
10 Month Average Resolution
Faster than industry average
How it works
How Stonegate Firm Works
Stonegate Firm is the only timeshare exit company with a co-branded law firm. That makes their process uniquely qualified to help you cancel quickly and permanently. Here's what working with the firm actually looks like.
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Step 1
Clear communication at every phase
From your first case review to final cancellation, Stonegate keeps clients informed throughout each phase of the timeshare exit. There's no guesswork: you know what's happening, why it matters, and what comes next.
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Step 2
Strategic legal defense, not boilerplate letters
Led by Chief Legal Officer Dennis Donovan, Esq., a New Jersey-licensed attorney with over 20 years in consumer protection and contract law, the firm builds a tailored legal strategy for each client rather than relying on generic cancellation templates.
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Step 3
In-house attorneys and permanent cancellation
Cases are handled by Stonegate's in-house legal team and aim for permanent, legal contract cancellation. The firm follows internal Standard Operating Procedures developed under attorney oversight to keep work compliant with federal and state regulations.
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Step 4
Client-centric, education-first approach
Stonegate Firm cares about community outreach and education. Dennis and his team frequently hold seminars to help consumers learn their rights. That client-first mindset shapes Stonegate's approach to every case.
Source: stonegatefirm.com/our-attorney
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A 15-minute call costs nothing and could save you tens of thousands in maintenance fees.
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Alternatives to timeshare exit companies
Exit companies aren't your only option, and everyone's situation is different. Before involving a third party, take a careful look at the alternative paths below. Most timeshare owners qualify for at least one of them, and several cost nothing to pursue.
Use the rescission period while you still can
If you signed your timeshare contract recently, this is hands-down the easiest method. Every U.S. state with timeshare sales legally requires a rescission window, typically 3-10 days long, during which you can cancel the contract for any reason and receive a full refund. No lawyer, no exit company, no fees.
The catch: timing and procedure are strict. You must send written notice of cancellation by certified mail with a return receipt to the exact address listed in your contract — not the sales office, not an email, not a phone call. If you're within the window, stop reading this list and send the letter today.
Contact the resort directly about deed-back programs
Most major timeshare developers (including Wyndham, Hilton, Marriott, Diamond, and Westgate) now operate formal in-house exit programs. These go by names like "Ovation," "Coast to Coast," or simply "deed-back," and they allow qualified owners to surrender their timeshare back to the resort.
Resorts rarely advertise these programs because they'd rather you just keep paying maintenance fees. Typical requirements include being current on all dues and having no outstanding mortgage on the unit. Be sure to ask the right department directly — usually "owner services" or "member relations." It costs nothing to call, and a successful deed-back saves you the entire cost of an exit company.
Resell or transfer ownership through legitimate marketplaces
The resale market for timeshares is brutal. Most units sell for a fraction of their original price, and many sell for $1 just to transfer the maintenance obligation. That said, a legitimate resale through a reputable platform like RedWeek, Timeshare Users Group (TUG), or a licensed timeshare resale broker is a real way to get the deed out of your name permanently.
Avoid any "resale company" that demands large upfront fees, guarantees a sale, or contacts you out of the blue. These are almost always scams targeting owners desperate to exit. A real resale costs little to list, takes patience, and ends with a closing company handling the deed transfer, just like a small real estate transaction.
Rent out your weeks to offset maintenance fees
If you're not desperate for an immediate solution (or while you pursue a longer-term strategy), leasing your annual or banked weeks can fully cover the maintenance costs, and maybe even generate a small profit. If allowed by your resort, sites like RedWeek, KOALA, and even Airbnb make it easy to list.
While this option won't end your ownership, it can turn a financial drain into a break-even or even net positive asset. Use the breathing room to research a permanent exit on your own timeline.
File complaints with regulators and consumer agencies
If you believe you were misled during the sales presentation, you have multiple free channels to push back. File complaints with the Attorney General in both your home state and the state where the resort is located, the Federal Trade Commission, the Better Business Bureau, and the Consumer Financial Protection Bureau if financing was involved.
A single complaint is easy to ignore, but a documented pattern of consumer complaints is a powerful pressure point. Resorts and developers monitor their regulatory exposure closely, and a credible complaint paired with a clear ask — usually contract cancellation — can prompt a settlement offer that no exit company could secure for you.